Help CenterWhat is my order number?
Your order number will be sent in your order confirmation email and will begin with OT.
I haven't received an order confirmation email, where is it?
If, after checking all of your inbox folders, you can't find a confirmation email, please email cs@otty.com and our UK contact centre can assist you.
I’ve made a mistake on my order, can I change it?
If you notice that you’ve made a mistake on your order before it has been delivered, please contact our customer service team via phone 01133 202490 or email cs@otty.com, or online chat and they can assist you.
I’ve used the wrong delivery address for my order, can I change it?
Yes, please contact our customer service team via phone 01133 202490 or email cs@otty.com, and they can assist you. This needs to be done at least 24 hours prior to delivery.
Can I cancel my order?
If you wish to cancel your order before your OTTY items arrive, please contact our customer service team via phone 01133 202490 or email cs@otty.com, and they can assist you