We do offer exchanges if you have selected the wrong size or the comfort level is not right for you. This only applies to any items purchased within the sleep trial period.
We will not offer another sleep trial if you have selected the wrong size, as such we recommend that you ensure you are happy with the comfort level before you decide to exchange
Exchanges due to comfort level will be at the discretion of the OTTY team and must be within the 100 nights trial or trial offered at the time of purchase.
We will charge a &pound;40 exchange fee and this is also listed in the TOS of the website
Please contact <a target="_blank" rel="noopener">cs@otty.com</a> for further assistance and one of the team will explain the full terms of the exchange and also costs&nbsp;

We do offer exchanges if you have selected the wrong size or the comfort level is not right for you. This only applies to any items purchased within the sleep trial period.

We will not offer another sleep trial if you have selected the wrong size, as such we recommend that you ensure you are happy with the comfort level before you decide to exchange

Exchanges due to comfort level will be at the discretion of the OTTY team and must be within the 100 nights trial or trial offered at the time of purchase.

We will charge a £40 exchange fee and this is also listed in the TOS of the website

Please contact for further assistance and one of the team will explain the full terms of the exchange and also costs 

Do you offer exchanges?

Hybrid Original Specification 

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OTTY Firm Mattress Flippable 8/9 

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Mattress range comparison firmness

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Delivery costs 

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Pure Deluxe Pillow Care

Returns address for pillow and accessories?

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Waterproof Mattress Protector

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