My order has arrived but I have the incorrect items, what do I do?
If the items in your order don’t match the items detailed in your order confirmation, please get in touch with <a href="" target="_blank">cs@otty.com</a> so that our customer service team can look into this for you and get the correct items sent out to you.

My order has arrived but I have the incorrect items, what do I do?
If the items in your order don’t match the items detailed in your order confirmation, please get in touch with cs@otty.com so that our customer service team can look into this for you and get the correct items sent out to you.

Delivery error or ordered the wrong items 

Hybrid Original Specification 

Aura Hybrid Specification 

Pure Bamboo & Charcoal Hybrid Specification 

Pure Plus Bamboo Charcoal Specification 

OTTY Firm Mattress Flippable 8/9 

Which mattress is your firmest?

Mattress range comparison firmness

Can I use the mattress on an adjustable bed?

Which mattress sizes do we stock?

Can you take my old mattress away?

Delivery costs 

Pure Deluxe Pillow 

Product Safety and certifications.

Can my children sleep on the OTTY mattress?

Can you make bespoke mattresses?

Do we offer key worker discounts?

Pure Deluxe Pillow Care

Returns address for pillow and accessories?

What is the grey beige/white bag for in the mattress box?

Can I use a discount code when paying for my order?

Do you offer exchanges?

I'd like to know more about my guarantee.

I'd like to know more about the finance options available and how I can place my OTTY order using finance.

I would like to buy now and receive delivery later 

Delivery information

How long should I allow to get used to my new OTTY Hybrid mattress?

Returning an OTTY order

Placing your order

How will my refund be processed?

What payment methods can I use, and will I get a receipt? 

My parcel arrived damaged

Waterproof Mattress Protector

I've ordered the wrong size product or item

Will the mattress have a smell when I first open it?

Do I need to turn or rotate my OTTY Mattress?

Does the mattress come in a box?

Unboxing your new mattress

How can OTTY help improve my sleep?

Can I use my order to refer a friend?

Product packaging 

How do I contact OTTY?

Product Safety 

Which way up does the OTTY Hybrid mattress go? 

I want to place a large order for my business

Can I use an electric blanket with my OTTY mattress?

Bamboo Mattress Topper With Charcoal

Supima Cotton Duvet Cover & Pillow Case Set

Is OTTY based within the UK?

Is it normal for a mattress to dip or have indentations?

How do I set the mattress up?

Do you have any discount codes?

What size is the mattress box ?

Can I clean the OTTY  mattress cover and Pillows?

Do we sell refurbished mattresses?

I would like to make a complaint.

Unsubscribe from emails 

Which courier do we work with?

What bed base can be used with OTTY mattresses?